Welcome to the Terralink Support Ticket SystemKeeping our clients productive is one of our keys to success. Whether self-guided through our online FAQ page or assisted by our Technical Support Team, TerraLink LLC is committed to providing the highest level of technical support for our growing client base. In fact, it is our goal to follow up on all client support inquiries within two hours and to complete all resolvable client requests on the same business day.
In order to streamline support requests, track bug reports, and better serve you, we utilize a support ticket system. If you have experienced a problem with your Terralink software, we would like to hear about it. Every support request and bug report is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. Please provide as much detail as possible. Your feedback will help us to remain the best hazardous materials management software on the market today. Please be sure to visit our Frequently Asked Questions page prior to requesting support.
If your support request is urgent, please follow up with a phone call and provide us with your ticket number.
Terralink Product Support
Main Phone: 207-772-6500
Tech Support Hours of Operation:
8:30AM – 5:00PM M-F EST (excluding holidays)
"Terralink's support team is amazing. They've always resolved all of my issues in a timely manner and are helpful when I have questions. They are polite, efficient and really take the time to get to know you!" -Amanda Custodio, Western Oil
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We provide archives and history of all your current and past support requests complete with responses.